How can I make a reservation with you?
You are welcome to make a reservation with us using our enquiry form.
Is a reservation necessary?
For weekends, holidays and/or holiday periods a reservation is highly recommended!
Do I have to make a deposit?
A deposit is not usual with us. Holiday Homes / Apartments Stays must be paid in full before arrival.
Can I cancel for free?
A free cancellation is not possible.
When do I pay my bill?
You will pay your bill upon arrival at the reception.
Until what time can you drive inside the campsite?
The campsite is open from 7:00 a. m. to 10:00 p. m.
Can you go to the site after 6:00 p. m. ?
With a reservation you can drive on your site until 10 p.m. and check in to the reception the following day from 8:00 a. m.
Is the campsite in an environmental zone?
No, you don’t need an environmental badge to visit us.
Check in and check out times?
You can check in with us from 3:00 p. m. without reservation. With a reservation, you can book your reserved space from 1:00 p. m. and you can register at the reception from 3:00 p. m. On the day of departure check out is until 11:00 and the invoice is to be settled.
Can I pay with card?
You are welcome to pay with an EC, VISA, Master or Maestro Card. Of course, we also accept cash money.
Can I visit Berlin easily from you?
From the nearby train station Mahlow (2 km far away) you can take the train line two. Without changing trains, you are within 25 - 30 minutes in the city center and can reach the stops Potsdamer Platz, Brandenburger Tor, or Friedrich Straße. Free parking the whole day is available at Mahlow Train Station.
Is there a bus from the campsite to the train station?
Every hour from Monday to Saturday, the bus (line 600) runs directly to the Mahlow train station. No bus runs on Sundays and public holidays.
What is the difference between comfort and standard pitches?
Comfort pitches are approx. 100 to 120 sqm and have electricity, water and wastewater connections directly on the pitch. Standard pitches are approx. 80 sqm and can be supplied by central electricity and water connections.
Are there shower coins, or shower cards systems on your campsite?
On our campsite you can shower like at home. Any shower coins, or shower cards systems are not available.
With how many amperes are your pitches secured?
All our pitches are secured with 16 amps.
Are dogs allowed on the campsite?
Do you have Wi-Fi on the campsite?
We have free Wi-Fi on the whole campsite.
Do you have good satellite / TV reception?
You have a good TV reception throughout the campsite.
Is barbecuing and campfires allowed?
Barbecuing is allowed with gas, - or electric grill. Open fire or campfires are strictly forbidden!
Do you also offer permanent campsites / seasonal pitches?
We do not offer any other permanent campsites / seasonal pitches.
Can I order rolls from you?
Yes you can order rolls till 5:00 pm and pick them up at the reception the following day from 8:00 am.